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Advantages of Outsourcing Outsourcing is a very popular option for companies these days, for a variety of reasons. Companies who are outsourcing some part of their workforce are doing so because of three main things, each of which will be outlined below. These reasons are especially true for companies partnering with a Philippine BPO. 1. Outsourcing is cheaper This seems to be the number one advantage of outsourcing. Companies choose to outsource, especially in these financially trying times, because it costs less. The money a company allocates for a certain area of their business, say, customer service, can stretch far longer when used for outsourcing in the Philippines. For the amount you pay to close a deal with a Philippine BPO, you get twice or thrice the number of people working in your now outsourced customer service team, compared to getting a set of new hires in-house. 2. Outsourcing makes the hiring process easier In addition to making your operational costs cheaper, another advantage of outsourcing is that it saves you valuable time, money and effort in hunting, screening and hiring your staff. Any BPO will hire the staff you need based on the requirements that you specify. Philippine BPOs are equipped with tools and exam modules that can effectively screen candidates in terms of language proficiency, problem solving capacity and other skills necessary for your job order. Think of all the interviews you no longer have to squeeze into your already bursting schedule and the resumes that you no longer have to read and analyze yourself. 3. Outsourcing helps you lower your risk While there is definitely nothing wrong about keeping your business in the country you are in, outsourcing presents the advantage of lowering the operational risks that you have to take. If you spread your workforce around, you lower the risk that your business will at some point be non-productive. For example, if you have just one customer service center accepting the thousands of calls you get everyday, can you imagine the money you lose if that site will have a power failure? If you have several sites, especially outsourced ones, you maintain the integrity of a 24/7 operation, thus lowering your risk and even improving productivity. |
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